Information system used :
information system is any
combination of information technology and people's activities that support operations, management, and decision
making . [1]
combination of information technology and people's activities that support operations, management, and decision
making . [1]
The development to a global economy, changing to
industrial economies, revolution of the business enterprise, and
the emergence of digital firm make information systems vital in business today.
Information system is the base for any business .Without it achieving strategic business goals would be
so difficult . [2]
industrial economies, revolution of the business enterprise, and
the emergence of digital firm make information systems vital in business today.
Information system is the base for any business .Without it achieving strategic business goals would be
so difficult . [2]
In This part of the project we will
explain the different information systems used by Toyota .
explain the different information systems used by Toyota .
· Size and different types :
To classify Information systems into
different types and sizes rely on the way in which task and responsibilities
are divided within the organization.
different types and sizes rely on the way in which task and responsibilities
are divided within the organization.
Toyota are using different sizes of
information systems
information systems
- Personal : Using blackberry
and other PDA devices .
- Departmental : Production , Accounting , Marketing , Finance , Human
resources, R&D .
resources, R&D .
- Organizational: Enterprise Recourse Planning ,Customer Relationship
management , Business Intelligence .
management , Business Intelligence .
- Inter-organizational : Dealership terminals .
Here’s a look at the current
proprietary technologies at Toyota , all modified to support the business:[3]
· Warehouse management system .
· Toyota production system .
· Learning management system .
1) warehouse management system
A warehouse management system is more likely to be an Decision support system or Executive information system due to the use of the knowledge generated of it in the
decision making process . It’s primarily aims to :
decision making process . It’s primarily aims to :
- Control the movement and storage of
materials within a warehouse.
materials within a warehouse.
- Process the associated transactions,
including shipping, receiving, put away and picking .
including shipping, receiving, put away and picking .
- Direct and optimize stock put away based on real-time information about the
status of bin utilization .
status of bin utilization .
When Toyota Warehouse Management System (WMS) combined with the logistics equipment of
TOYOTA Material Handling Company, they are able to provide customers with
optimized logistics solutions at their worksite.[4]
TOYOTA Material Handling Company, they are able to provide customers with
optimized logistics solutions at their worksite.[4]
· Toyota Comprehensive Warehouse Management System (Toyota
WMS) T-WINS LS
WMS) T-WINS LS
As Toyota posted in the information system page " The “T-WINS LS” provides comprehensive management for warehouses and
logistics centers of the entire process from the time goods are received, to
stocking and location management, to delivery. People, goods, and information
are managed (waste, unevenness, overburden) are eliminated, and daily
improvements are supported'. [5]
· Data , Information , Knowledge .
The data entered to be converted to useful information
such as :
such as :
- Location Sequence: Assigning a sequence number to each location.
- Zone Logic: By classifying the storage
locations into zones . Then easily direct picking, put away, or replenishment
to or from specific areas of the warehouse.
locations into zones . Then easily direct picking, put away, or replenishment
to or from specific areas of the warehouse.
- Fixed Location: predetermine fixed locations per item in picking, put away,
and replenishment.
and replenishment.
- Random Location: areas where
products are not stored in designated fixed locations.
products are not stored in designated fixed locations.
- First-in-first-out (FIFO): Directs picking from the oldest inventory first.
- Last-in-first-out (LIFO): Opposite of FIFO. [6]
2) Toyota Production System ( Quality control system )
The Toyota Production System (TPS) :
- Organizes manufacturing and logistics for the automobile manufacturer,
including interaction with suppliers and customers.
including interaction with suppliers and customers.
- The system established based on continuous
improvements, with the objective of
improvements, with the objective of
"making the vehicles ordered by customers in the quickest and most efficient way, in order to deliver the vehicles as quickly as possible."[7]
- TPS was established based on two
concepts:
concepts:
a) Automation with a human touch : : that means , when a problem happens, the
machines stops immediately, to prevent deficiencies
machines stops immediately, to prevent deficiencies
b) "Just-in-Time,"
produce only what is needed by the next process in a continuous flow.
produce only what is needed by the next process in a continuous flow.
· Principles of TPS :
1) Continuous
Improvement
2) Respect for People
3) Long-term philosophy
4) The right process
will produce the right results
5) Add value to the
organization by developing people and
partners
6) Continuously solving
root problems drives organizational learning [8]
· Data , Information , Knowledge
- Information : types of defects , number of defected products .
- Where these kind of information translated to knowledge by knowing the
source of errors and how to prevent such errors .
source of errors and how to prevent such errors .
There are seven kinds of waste that are addressed in the TPS :
-Waste of overproduction (largest waste)
-Waste of time on hand (waiting)
-Waste of transportation
-Waste of processing itself
-Waste of stock at hand
-Waste of movement
-Waste of making defective products
Waste is anything which does not improve the process,
everything that does not increase added value. [9]
3) Vuepoint's learning system (Knowledge
management system )
management system )
- ABOUT VUEPOINT
As cert point press released " Vuepoint provides comprehensive knowledge transfer solutions that allow global enterprises to rapidly deliver revenue-generating product and service knowledge throughout sales, marketing and customer support channels. Vuepoint combines patented, award-winning technology, methodologies and services to help increase sales and market share for blue-chip clients including AOL Time-Warner, Black & Decker, The Hartford, Toyota, and Whirlpool. Founded in 1996, privately held Vuepoint serves more than 500,000 users in 35 countries. Vuepoint has won numerous awards, received top-ranked service and solutions ratings from
industry analysts, and maintains the best financial stability ratings from
leading financial institutions and information providers'.[10]
As cert point press released " Vuepoint provides comprehensive knowledge transfer solutions that allow global enterprises to rapidly deliver revenue-generating product and service knowledge throughout sales, marketing and customer support channels. Vuepoint combines patented, award-winning technology, methodologies and services to help increase sales and market share for blue-chip clients including AOL Time-Warner, Black & Decker, The Hartford, Toyota, and Whirlpool. Founded in 1996, privately held Vuepoint serves more than 500,000 users in 35 countries. Vuepoint has won numerous awards, received top-ranked service and solutions ratings from
industry analysts, and maintains the best financial stability ratings from
leading financial institutions and information providers'.[10]
· Vuepoint's comprehensive eLearning software allows Toyota to :
- Rapidly channel knowledge about proprietary products and services to the
entire value chain.
entire value chain.
- Increasing revenue, productivity and
speed-to-market advantage.
speed-to-market advantage.
- The integrated Vuepoint Learning System (VLS) 3.0 -- is the fastest and
easiest way to create, distribute and manage proprietary content.
easiest way to create, distribute and manage proprietary content.
- VLS can be deployed in days to begin delivering savings immediately.
- The traditional way of training and disseminating
knowledge which based on regular classroom training is not sufficient .
That why Toyota chose Vuepoint. Which characterized by flexibility , ease
of use also that fits with the multilingual, multicultural marketplace .
- Saving over 11 million Euros on training costs .
- A more robust system able to accommodate 25 languages, 30+ countries,
50,000+ users .
- More streamlined administration (automation) .
- More targeted and efficient training (measurable knowledge levels) .
- Ability to quickly produce, update and share content .[11]
http://en.wikipedia.org/wiki/Information_system [ Accessed date 3,Oct,2011]
information systems so important in business today. Available at :http://wiki.answers.com/Q/Why_are_information_systems_so_important_in_business_today[Accessed date 3,Oct,2011]
:http://www.shmula.com/information-technology-at-toyota/205/ [ Accessed date 20
,Oct ,2011]
management system . Last update 24,Oct,2011. Available at :http://en.wikipedia.org/wiki/Warehouse_management_system[ Accessed date
25,Oct,2011]
[5] TOYOTA INDUSTRIES
CORPORATION .2011. Toyota Comprehensive Warehouse Management System. Available
at :http://www.toyota-industries.com/product/indv/lf/buturyu04.html[ Accessed date
25,Oct,2011]
CORPORATION .2011. Toyota Comprehensive Warehouse Management System. Available
at :http://www.toyota-industries.com/product/indv/lf/buturyu04.html[ Accessed date
25,Oct,2011]
[6] Dave Piasecki
.2003. Warehouse management system .Available at : http://www.inventoryops.com/warehouse_management_systems.htm[ Accessed date
25,Oct,2011]
.2003. Warehouse management system .Available at : http://www.inventoryops.com/warehouse_management_systems.htm[ Accessed date
25,Oct,2011]
http://en.wikipedia.org/wiki/Toyota_Production_System[ Accessed date
5,Nov,2011]
5,Nov,2011]
production system . Last update 6, Dec, 2011. Available at :
http://en.wikipedia.org/wiki/Toyota_Production_System [ Accessed date
5,Nov,2011]
5,Nov,2011]
[9] Wikipedia . Toyota
production system . Last update 6, Dec, 2011. Available at : http://en.wikipedia.org/wiki/Toyota_Production_System [ Accessed date
5,Nov,2011]
production system . Last update 6, Dec, 2011. Available at : http://en.wikipedia.org/wiki/Toyota_Production_System [ Accessed date
5,Nov,2011]
[10] Certpointsystems.2002.
Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
Available at :http://www.certpointsystems.com/2002-press-releases/279-certpoint-toyota-selects-vuepoint-to-streamline-learning-across-the-enterprise-deliver-more-knowledge-faster-boost-productivity-a-save-millions-.html . [Access date 9/12/2011]
Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
Available at :http://www.certpointsystems.com/2002-press-releases/279-certpoint-toyota-selects-vuepoint-to-streamline-learning-across-the-enterprise-deliver-more-knowledge-faster-boost-productivity-a-save-millions-.html . [Access date 9/12/2011]
[11]
Certpointsystems.2002.
Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
Available at :http://www.certpointsystems.com/2002-press-releases/279-certpoint-toyota-selects-vuepoint-to-streamline-learning-across-the-enterprise-deliver-more-knowledge-faster-boost-productivity-a-save-millions-.html . [Access date 9/12/2011]
Certpointsystems.2002.
Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
Available at :http://www.certpointsystems.com/2002-press-releases/279-certpoint-toyota-selects-vuepoint-to-streamline-learning-across-the-enterprise-deliver-more-knowledge-faster-boost-productivity-a-save-millions-.html . [Access date 9/12/2011]
