Information system used

Information system used :

information system is any
combination of
information technology and people's activities that support operations, management, and decision
making . [1]

The development to a global economy, changing to
industrial economies, revolution of the business enterprise,
the emergence of digital firm make information systems vital in business today.
Information system is the base for any business .Without it  achieving strategic business goals would be
so difficult 
 . [2]

In This part of the project we will
explain the different information systems used by Toyota  .

·   Size and different types :

To classify Information systems into
different types and sizes rely on the way in which task and responsibilities
are divided within the organization.

Toyota are using different sizes of
information systems

-        Personal : Using blackberry
and other PDA devices .
-         Departmental : Production , Accounting , Marketing , Finance , Human
resources, R&D .

-        Organizational: Enterprise Recourse Planning ,Customer Relationship
management , Business Intelligence . 

-         Inter-organizational : Dealership terminals .

Here’s a look at the current
proprietary technologies at Toyota , all modified to support the business:[3]

As the table shows the different types of Toyota Information systems ,We will emphasize on the following :

·        Warehouse management system .

·      Toyota production system .

·       Learning management system .

1)   warehouse management system
A warehouse management system is more likely to be an Decision support system or Executive information system due to the use of the knowledge generated of it in the
decision making process . It’s primarily aims to :

-         Control the movement and storage of
materials within a warehouse.

-         Process the associated transactions,
including shipping, receiving, put away and picking .

-         Direct and optimize stock put away based on real-time information about the
status of bin  utilization .

When Toyota Warehouse Management System (WMS)  combined with the logistics equipment of
TOYOTA Material Handling Company, they are able to provide customers with
optimized logistics solutions at their worksite

·       Toyota Comprehensive Warehouse Management System (Toyota

As Toyota posted in the information system page " The “T-WINS LS” provides comprehensive management for warehouses and
logistics centers of the entire process from the time goods are received, to
stocking and location management, to delivery. People, goods, and information
are managed (waste, unevenness, overburden) are eliminated, and daily
improvements are supported'. [5]

·       Data , Information , Knowledge .

The data entered to be converted to useful information
such as  :

-         Location Sequence: Assigning a sequence number to each location.

-         Zone Logic: By classifying  the storage
locations into zones . Then easily direct picking, put away, or replenishment
to or from specific areas of the warehouse.

-         Fixed Location: predetermine fixed locations per item in picking, put away,
and replenishment.

-         Random Location:  areas where
products are not stored in designated fixed locations.

-         First-in-first-out (FIFO): Directs picking from the oldest inventory first.

      - Last-in-first-out (LIFO):  Opposite of FIFO. [6]

2)  Toyota Production System ( Quality control system )

The Toyota Production System (TPS) :

-        Integrated socio-technical
, developed by Toyota.

-         Organizes manufacturing and logistics for the automobile manufacturer,
including interaction with suppliers and customers.

-         The system established based on continuous
improvements, with the objective of

"making the vehicles ordered by customers in the quickest and most efficient way, in order to deliver the vehicles as quickly as possible."[7]

-         TPS was established based on two

a)    Automation with a human touch : : that means , when a problem happens, the
machines stops immediately, to prevent deficiencies

b)    "Just-in-Time,"
produce only what is needed by the next process in a continuous flow.

·      Principles of TPS :

1)   Continuous

2)   Respect for People

3)   Long-term philosophy

4)   The right process
will produce the right results

5)   Add value to the
organization by developing  people and

6)   Continuously solving
root problems drives organizational learning

·       Data , Information , Knowledge

-        Information : types of defects , number of defected products .

-         Where these kind of information translated to knowledge by knowing the
source of errors and how to prevent such errors .

There are seven kinds of waste that are addressed in the TPS  :

-Waste of overproduction (largest waste)

-Waste of time on hand (waiting)

-Waste of transportation

-Waste of processing itself

-Waste of stock at hand

-Waste of movement

-Waste of making defective products

Waste is  anything which does not improve the process,
everything that does not increase added value
. [9]

3)  Vuepoint's learning system (Knowledge
management system )


As cert point press released " Vuepoint provides comprehensive knowledge transfer solutions that allow global enterprises to rapidly deliver revenue-generating product and service knowledge throughout sales, marketing and customer support channels. Vuepoint combines patented, award-winning technology, methodologies and services to help increase sales and market share for blue-chip clients including AOL Time-Warner, Black & Decker, The Hartford, Toyota, and Whirlpool. Founded in 1996, privately held Vuepoint serves more than 500,000 users in 35 countries. Vuepoint has won numerous awards, received top-ranked service and solutions ratings from
industry analysts, and maintains the best financial stability ratings from
leading financial institutions and information providers'.[10]

·        Vuepoint's comprehensive eLearning software allows Toyota to :

-         Rapidly channel knowledge about proprietary products and services to the
entire value chain.

-         Increasing revenue, productivity and
speed-to-market advantage.

-         The integrated Vuepoint Learning System (VLS) 3.0 -- is the fastest and
easiest way to create, distribute and manage proprietary content.

-         VLS can be deployed in days to begin delivering savings immediately.

  • The traditional way of training and disseminating
         knowledge which based on regular classroom training is not sufficient .
         That why Toyota chose Vuepoint. Which characterized by flexibility , ease
         of use also that fits with the multilingual, multicultural marketplace  .
    * The Vuepoint Learning System (VLS) will provide them with:
    - Saving over 11 million Euros on training costs .

         - A more robust system able to accommodate 25 languages, 30+ countries,

    50,000+ users .

         - More streamlined administration (automation) .

       -  More targeted and efficient training (measurable knowledge levels) .

       - Ability to quickly produce, update and share content .[11]

    [1] Wikipedia . Information
    system . Last update 13,Nov,2011. Available at :

    [2] Wiki answers. Why
    information systems so important in business today. Available at :[Accessed date 3,Oct,2011]

    [3] Pete Abilla.2006. Information Technology at Toyota.20,Sep.Available at
    : [ Accessed date 20
    ,Oct ,2011]

    [4] Wikipedia . Warehouse
    management system . Last update 24,Oct,2011. Available at :[ Accessed date

    CORPORATION .2011. Toyota Comprehensive Warehouse Management System. Available
    at :[ Accessed date

    [6] Dave Piasecki
    .2003. Warehouse management system .Available at :[ Accessed date

    [7] Wikipedia . Toyota
    production system . Last update 6, Dec, 2011. Available at :

    [8] Wikipedia . Toyota
    production system . Last update 6, Dec, 2011. Available at :

    [9] Wikipedia . Toyota
    production system . Last update 6, Dec, 2011. Available at : [ Accessed date

    [10] Certpointsystems.2002.
    Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
    More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
    Available at : . [Access date  9/12/2011]

    Toyota Selects Vuepoint to Streamline Learning Across the Enterprise, Deliver
    More Knowledge Faster, Boost Productivity & Save Millions.10,Apr,2002.
    Available at : . [Access date  9/12/2011]